Know Your Consumer Rights
This short article from the BBC raises the on-going issue of retailers not always sticking to the letter of the law when it comes to consumer rights. Many times it is simply because staff are inadequately trained on consumer law but given that customer service is the public face of many retailers can they afford to be getting this so badly wrong? With a strong focus upon consumers' online rights this is great article to introduce some of the core aspects of consumer protection. [Click on image to read full article].