Refreshed and updated PowerPoint resources aimed at assisting teachers with the delivery of the CAIE (9609) A-level Business specification. These slides are designed to support the delivery of 9.2 Quality Management. The presentation starts with an examination of the importance of quality and how it is used in meeting customer expectations.  The methods of quality control and quality assurancen are then analysed, before it then assesses the impact of total quality management (TQM) upon a business.  The presentation concludes with a brief assessment of the role and impact of benchmarking and its importance with regards to quality management. The slides contain the Quick Fire Five questions and also a practice essay (both with solutions).