Refreshed and updated PowerPoint resources aimed at assisting teachers with the delivery of the CAIE (9609) A-level Business specification. These slides are designed to support the delivery of 9.3 Operations Strategy. The presentation starts with an examination of the influence of human, marketing and finance resources on operational decisions.  It then assesses the changing role of information technology and artifical intelligence upon operations management.  The concepts of flexibility and innovation are analysed next with a focus upon volume, delivery time and specification and the development of new ways of producing products.  It concludes with an examination of Enterprise Resource Planning (ERP) and how it can be used to help improve business efficiency.  The slides contain the Quick Fire Five questions and also a practice essay (both with solutions).
 
NB.  Lean production and operations planning are examined in separate presentations.