Refreshed and updated PowerPoint resources aimed at assisting teachers with the delivery of the CAIE (9609) A-level Business specification. These slides are designed to support the delivery of 4.3 Capacity Utilisation and Outsourcing. The presentation starts with an examination of the meaning and measurement of capacity utilisation and includes a practice calculation question.  It then examines the impact of operating at over or under maximum capacity and the main methods of improving levels of capacity utilisation for a business.  It concludes with an analysis of the role and impact of outsourcing upon a business.  The slides contain the Quick Fire Five questions and also a practice essay (both with solutions).